1. Overview
AMRIX PTY LTD (ABN 20 693 581 029) provides professional IT services. All work is quoted and scoped in writing before commencement. This policy sets out our approach to refunds for each service type.
We aim to deliver every engagement to the agreed scope. If something isn't right, we want to hear about it — contact us at accounts@amrixgroup.com.au and we will work with you to resolve it.
2. Project work
Project engagements (web development, one-off deployments, migrations, strategy engagements) are governed as follows:
- Deposits paid to commence a project are non-refundable once work has commenced. The deposit covers initial scoping, planning, and resource allocation.
- If AMRIX fails to deliver the agreed scope, and the failure is attributable to AMRIX (not to client-side delays, incomplete information, or changed requirements), a partial or full refund will be negotiated in good faith based on the value of work completed versus the agreed deliverables.
- Refunds for partially completed work will be calculated proportionally to the agreed milestones not met.
- Client-requested changes to scope after work has commenced are not grounds for a refund on completed work — changes are quoted and agreed separately.
3. Managed IT (ongoing services)
Managed IT and ongoing support engagements operate on a month-to-month basis unless otherwise agreed in writing.
- Cancel with 30 days written notice to accounts@amrixgroup.com.au
- No refund is issued for partial months already billed and in progress
- Services will continue through the notice period; access and configurations will be handed over at the end of the notice period
- Pre-paid monthly fees for future periods (if applicable) will be refunded on a pro-rata basis from the cancellation date
4. Microsoft 365 licensing
Microsoft 365 licences are procured from Microsoft and governed by Microsoft's licensing terms. Once licences are provisioned:
- Microsoft licensing fees are non-refundable once provisioned, in accordance with Microsoft's terms
- AMRIX will assist with licence downgrades, user reassignments, and tenant transitions to minimise unnecessary spend
- AMRIX's service fees for M365 management are refundable in accordance with the Managed IT or project terms above
5. Australian Consumer Law
Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Under the Australian Consumer Law, you are entitled to a remedy if a service:
- Has a major failure — you are entitled to cancel the service and receive a refund for the unused portion, or compensation for the loss in value
- Does not match its description or is not of acceptable quality — you are entitled to have the problem fixed, or if it cannot be fixed, a replacement or refund
Consumer guarantees cannot be excluded by contract. If you believe you have a consumer law entitlement, please contact us to discuss.
6. How to request a refund
To request a refund or raise a dispute:
We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. Where a refund is approved, it will be processed to the original payment method within 5 business days of approval.