Terms of Service

Effective date: 1 January 2025

1. Acceptance of terms

By engaging services from AMRIX PTY LTD (ABN 20 693 581 029) ("AMRIX", "we", "us"), or by using our website at amrix.com.au, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or engage our services.

These Terms apply to all clients, prospective clients, and website visitors. Specific engagements may be governed by a separate Statement of Work or Service Agreement, which will take precedence over these Terms in the event of any conflict.

2. Services

AMRIX provides the following professional IT services to Australian businesses and individuals:

  • Managed IT — 24/7 monitoring, patch management, help desk support, infrastructure management
  • Microsoft 365 — Licensing, deployment, migration, DNS/DKIM/DMARC configuration, ongoing tenancy management
  • Web Development — Custom business websites designed, coded, and deployed to specification
  • IT Strategy & Systems — Technology roadmaps, vendor assessments, infrastructure planning, and systems advice
  • Practical AI & Operator Systems — Workflow automation, internal tooling, AI-enhanced business operations
  • Cyber Security — Zero-trust architecture, endpoint protection, encrypted backups, access control, security assessments

Services are subject to availability. AMRIX reserves the right to decline engagements at its discretion.

3. Engagement and scope

All engagements are quoted in writing before work commences. A written quote, proposal, or Statement of Work will be provided and must be accepted (in writing or via email) before AMRIX begins any billable work.

Any changes to agreed scope must be requested in writing and approved by AMRIX before additional work is undertaken. Out-of-scope work will be quoted separately.

4. Payment terms

Invoices are issued upon completion of work or at agreed milestones for ongoing engagements. Unless otherwise specified in writing:

  • Invoices are due within 7 days of the invoice date
  • Late payments attract interest at 1.5% per month (18% per annum) calculated from 14 days after the invoice date
  • AMRIX reserves the right to suspend services for accounts more than 14 days overdue
  • Deposits may be required for new engagements or project work; deposit terms will be specified in the quote

All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added where applicable.

5. Intellectual property

All intellectual property created by AMRIX in the course of an engagement — including code, designs, configurations, documentation, and systems — remains the property of AMRIX PTY LTD until payment is received in full for that engagement.

Upon receipt of full payment, AMRIX grants the client a perpetual, non-exclusive licence to use the deliverables for their intended business purpose, unless a full IP assignment is agreed in writing.

Pre-existing AMRIX IP, tools, frameworks, and methodologies used in the delivery of services remain the property of AMRIX at all times.

6. Confidentiality

Both parties agree to keep confidential any non-public business information shared during an engagement. AMRIX will not disclose client system details, configurations, or business information to third parties without consent, except where required by law or necessary to deliver the agreed services (e.g., engaging a specialist subcontractor with equivalent confidentiality obligations).

7. Limitation of liability

To the fullest extent permitted by law, AMRIX's total liability to you for any claim arising from or related to an engagement is limited to the total value of fees paid by you for the specific engagement giving rise to the claim.

AMRIX is not liable for:

  • Indirect, incidental, or consequential losses (including loss of profit, revenue, or data)
  • Losses arising from factors outside AMRIX's reasonable control, including third-party service outages, force majeure events, or client-side errors
  • Losses arising from decisions made by the client based on AMRIX's advice where the client has deviated from that advice

8. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement.

If AMRIX supplies services that are not of acceptable quality or do not match their description, you may be entitled to a remedy under the Australian Consumer Law.

9. Warranties and representations

AMRIX warrants that services will be delivered with reasonable skill and care, consistent with industry standards. AMRIX does not warrant that services will be uninterrupted or error-free, or that third-party services and platforms (including Microsoft, Cloudflare, and others) will perform without fault.

10. Termination

Either party may terminate an ongoing service engagement with 30 days written notice. Project engagements may be terminated with mutual written agreement. Upon termination, all outstanding invoices for work completed to date become immediately payable.

AMRIX may terminate immediately where the client has engaged in unlawful activity, has materially breached these Terms, or where continuation would expose AMRIX to legal or reputational risk.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or any engagement with AMRIX shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

AMRIX reserves the right to update these Terms at any time. Material changes will be communicated to active clients. The effective date at the top of this page reflects when the current version came into force. Continued engagement with AMRIX following notification of changes constitutes acceptance of the revised Terms.

13. Contact

AMRIX PTY LTD
ABN: 20 693 581 029
Address: Sydney NSW 2000, Australia
Email: accounts@amrixgroup.com.au
Phone: 0450 396 369